RETURNS & EXCHANGES
We want you to be completely satisfied with your Jewelry by Marsha purchase. To ensure your satisfaction, we will accept merchandise for return within 10 days of the date of purchase (for in-store purchases) or delivery (for online purchases). Returned merchandise must be in original, new condition. All sale items, exchanged items, custom orders, and altered or re-sized items are final sales and may not be returned or exchanged.
Returns on items purchased in our Miami store must be made in person at the store.
We are pleased to offer free returns for online orders. Online orders must be shipped to Jewelry by Marsha, 19275 Biscayne Blvd, Suite 19, Miami, FL 33180, Attn: Returns. When we receive your return, our Returns Department will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – usually, within a few business days.
To be eligible for return, your purchase:
- Should not show signs of wear or damage
- May not be engraved, altered, or resized
- Must be accompanied by a Return Authorization (RA) number
Jewelry by Marsha reserves the right to refuse any merchandise that is returned after 10 days or that does not meet the above requirements. For jewelrybymarsha.com orders, refunds will be made to the same payment method used for the original purchase.
Returns typically take no more than five days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. Please contact us with any questions about returns at 305-932-7333 or firstname.lastname@example.org.
Pre-Authorizing Your Return
Please call 305-932-7333 or email email@example.com to request a Return Authorization (RA) number. This number will be emailed to you for merchandise that initially meets our return criteria.
Packaging Your Return
It is important to package your return carefully. Return merchandise must be received with the sales receipt and all original packaging and enclosures.
Shipping Your Return
We will send you a shipping label via email for the items being returned. Simply call UPS for pickup, or drop off your package at a UPS location.